PRIVACY POLICY
In accordance with Article 10 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, we inform you that ALONSO FORWARDING HOLDING SL, with C.I.F. B98443898 and address at AV. CARDENAL BENLLOCH, 69 – 46021 VALENCIA is responsible for the management and operation of the site www.alonsoforwarding.com registered in the REGISTRO MERCANTIL DE VALENCIA S 8 , H V 149018.
If you wish to contact us, you may do so by mail to the address above or by e-mail to info@alonsoforwarding.com.
Access to our domain can be done directly or through any existing redirection, being this Privacy Policy applicable.
PRIVACY POLICY
This Privacy Policy describes how we treat your personal data (e.g. collection, use, disclosure, retention and protection of your personal information) and provides information about your rights as a data subject.
ALONSO FORWARDING HOLDING SL is responsible for the processing, as well as for the collection, use, communication, conservation and protection of your personal data, in accordance with the General Data Protection Regulation, internal rules and policies or any applicable national regulation.
In compliance with the Organic Law 3/2018 of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), as well as the General Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, ALONSO FORWARDING HOLDING SL hereby informs:
Identity and contact details of the person in charge
Our identifying information:
ALONSO FORWARDING HOLDING SL
You can contact us at
- By postal mail: CARDENAL BENLLOCH, 69 – 46021 VALENCIA
- By e-mail: info@alonsoforwarding.com
- By phone: 960 88 10 10
- Website: alonsoforwarding.com
Categories of personal data
We process the following categories of personal data:
- Identification data –name and surname, ID card or equivalent.
- Administrative data – Company name, address, bank details and contact persons.
- Contact information –email, phone number and address.
- Digital data – cookies, IP address, web pages and social networks and other data publicly accessible on the Internet, etc.
- Social media data – public social media profile data of followers and visitors.
- Ethical channel data – data of the incident or of the person submitting the incident, related to the incidents received in the ethical channel.
- Business data – suppliers, customers, administrators and partners.
- Other data necessary for the processing – for more information on the category of personal data in the course of our Business, you can consult our Register of Activities.
How do we collect your data?
We collect information about you from the following sources:
From our website:
- Through the ethical channel https://canaletico.grupo-alonso.com/
From other Internet tools:
- Through our social networks.
- Through email to customers or suppliers with whom there has been a previous business relationship.
- Via email to prospective customers or interested parties without a business relationship for whom we do not yet have explicit consent.
- Through email to Stakeholders of which we have the consent through the different contact forms.
From other sources:
- When communicating or interacting with you by telephone, e-mail or other means of contact from our company.
- When you visit our facilities.
- Through a commercial visit.
For more information on the different mechanisms of data collection in the development of our activity, you can consult our Register of Activities.
How long do we keep your data (Retention Period)?
The data will be kept for as long as there is a commercial, contractual or professional relationship with the data subject and thereafter for the years necessary to comply with the corresponding legal obligations in each case. Notwithstanding the foregoing, they will be kept as long as they are necessary for the processing and the data subject does not request their deletion.
For more information on the conservation of data in the development of our activity, you can consult our Register of Activities.
To whom do we give your data?
Depending on the purpose of the processing, your personal data may be transferred or processed to different categories of recipients:
- Collaborators or external professionals(Tax and accounting advisor, Transporter, …)
- Public administrations (public administrations using them in the legitimate exercise of their powers)
In any case, we transfer your data only to the extent strictly necessary and in the manner required to carry out the purposes described in this privacy policy and only to entities with which we have signed agreements protecting your rights and freedoms in relation to your personal data. These entities and/or professionals considered as Processors shall be governed by the provisions of Art. 28 of the RGPD and this entity ensures that they take all necessary security measures in accordance with the aforementioned regulation.
We also inform you that your data may be processed by companies belonging to our group, for commercial, administrative, statistical and / or financial purposes, for more detailed information you can consult the website www.grupo-alonso.com.
For more information on the transfer of data to third parties in the development of our activity, you can consult our Register of Activities.
Where do we process your data?
In order to carry out our business, the provision of our services, we process your personal data in accordance with the conditions set out in this privacy policy within the European Union (EU).
For more information on where we process data in the course of our business, you can consult our Register of Activities.
For what purposes do we process your data?
Your data will be collected for processing operations relevant to the following purposes:
Own purposes of the elements of our website:
- Ethical channel:
- Incident follow-up and management.
- Contact the person who reported the incident, if applicable.
- Use of the data incorporated for the correct resolution of this.
- Specific treatment in social networks (see social networks section)
- In the case of prospective customers or interested parties for whom we do not have explicit consent, this will be requested via email in order to continue to maintain communication.
General purposes of our activity:
- Receive contact information or other requests made by you through any of our communication channels.
- Administrative tasks derived from the provision of our services.
- Coordinate administrative operations related to international transport, such as customs formalities, financial management, documentary credits, insurance contracts, tax representation…
- Commercial shipping services.
- Offer logistics services
For more information on the purposes of data processing in the development of our activity, you can consult our Register of Activities.
You may withdraw your consent at any time free of charge by exercising your rights by sending your request in writing and duly identified by a supporting document to our address AV. CARDENAL BENLLOCH, 69 – 46021 VALENCIA or by e-mail to info@alonsoforwarding.com, for more detailed information on the Exercise of your rights you can consult our Register of Activities.
Why may we process your data (Legitimation)?
The use of your data under the conditions described above is permitted by European and Spanish data protection regulations in accordance with the following legal bases:
Art.6. RGPD
- The data subject consented to the processing of his/her personal data for one or more specific purposes.
- The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation at his/her request of pre-contractual measures.
- The processing is necessary for compliance with a legal obligation applicable to the controller.
Ethical channel.
For the ethical channel, the treatment is based on Law 2/2023 of February 20, regulating the protection of persons who report regulatory violations and the fight against corruption.
For more information on the legal basis for the processing of data in the course of our business, you can consult our Register of Activities.
What and what are your rights?
Data protection regulations allow you to exercise your rights of access, rectification, opposition, erasure (“right to be forgotten”), limitation of processing, portability and the right not to be subject to individualized decisions before the Data Controller.
Any interested party has the right to be provided BEFORE his/her data is collected, with basic information at a first level, in summary form, at the same time and in the same medium in which his/her personal data is collected and, on the other hand, to be provided with the rest of the information, in a medium more suitable for its presentation and comprehension.
The information to be provided by layers or levels would be as follows:
Information 1st Layer
- The identity of the Data Controller.
- What data will be processed.
- For what purpose.
- Where and how they were obtained.
- The legal basis for the processing.
- If they will be communicated, transferred or processed by third parties.
- Reference to the procedure for the Exercise of Rights.
Information 2nd Layer
- Contact details of the person in charge. Identity and data of the representative (if any). Contact details of the data protection officer (if any).
- Extended description of the purposes of the processing. Time periods or criteria for data retention. Automated decisions, profiling and applied logic.
- Details of the legal basis for processing, in cases of legal obligation, public interest or legitimate interest. Obligation or not to provide data and consequences of not doing so.
- Addressees or categories of addressees. Adequacy decisions, warranties, binding corporate rules or specific situations applicable.
- How to exercise the rights of access, rectification, deletion and portability of data, and the limitation or opposition to its processing.
- Right to withdraw the consent given.
- Right to complain to the Control Authority.
(The following table indicates what your rights are).
Right of access | To find out what information about you is being processed, for what purpose it is being processed, where the information was obtained and whether it will be disclosed or has been disclosed to anyone. |
Right of rectification | To modify your inaccurate or incomplete information. |
Right of cancellation | To cancel your inadequate or excessive data. |
Right of opposition | To prevent the processing of your data or to stop the processing of your data, but only in the cases established by law. |
Right to limitation of processing | To request the suspension of data processing in the cases established by law. |
Right to data portability | To be able to receive your provided data in a structured, commonly used electronic format and to be able to transmit it to another Data Controller. |
Right not to be subject to individualized decisions | In order that no decision is made about you, which produces legal effects or affects you, based solely on the processing of your data. |
These rights are characterized by the following:
- It is free of charge.
- You may exercise your rights directly or through a legal representative.
- If the request is submitted electronically, the information will be provided by electronic means whenever possible, unless the interested party requests otherwise.
- Before exercising your rights, we must identify you in order to protect your personal data against fraudulent attempts.
- Your request will be resolved within one month.
- The data controller is obliged to inform you about the means to exercise these rights. These means must be accessible and this right cannot be denied just because you choose another means.
- If the person in charge does not comply with the request, he/she shall inform, within one month at the latest, of the reasons for his/her inaction and the possibility of complaining to a Control Authority.
If you wish to exercise any of the rights described above, you may contact us through our Internal Data Protection Officer:
- By mailing address:
ALONSO FORWARDING HOLDING SL
Attention Data Protection Officer
- CARDENAL BENLLOCH, 69 – 46021 VALENCIA
- Or by e-mail at the following address: info@alonsoforwarding.com
Control Authority
If you wish to make a complaint in relation to the processing of your data by ALONSO FORWARDING HOLDING SL, please contact the Spanish Data Protection Agency, C/ Jorge Juan, 6 28001-Madrid http://www.agpd.es
Cookies
Cookies are files that are downloaded to your computer to collect standard internet log information and information about browsing habits. This information is used, for example, to track visitor usage of the website and compile statistical reports on website activity.
You can set your browser to not accept cookies. However, some first-party cookies are necessary to enable the website user’s session to use our services.
For more information, please visit the website’s Cookie Policy.
Social networks
ALONSO FORWARDING HOLDING SL has presence in social networks, such as: LinkedIn being the purpose of the processing of personal data those established within the conditions affecting the service. In the event that the registration to certain services is carried out by means of personal data associated to a user account, it is informed that certain information contained in your account will be shared. ALONSO FORWARDING HOLDING SL reminds you that you should know the privacy policies of such media or social networks in which you are registered in order to avoid sharing unwanted information.
You have the privacy and account management settings in social networks to manage privacy, identity, advertising and other related preferences.
In the event that the registration to certain services is made through personal data associated with a user account, we inform you that we will share certain information contained in your account.
The purposes of the data collected in the different social networks are:
- Personnel selection / Contact with candidates.
- Communication with customers or interested parties.
In relation to LinkedIn, when a user publishes their profile as a professional, we will have access to the public data incorporated by them in this social network. In addition, we will be able to communicate with them through it. The privacy policy that governs this social network can be consulted at the following link: https://www.linkedin.com/legal/privacy-policy?_l=es_ES
Unsubscription Request
To exercise any of your rights or withdraw your consent to the processing, you can do so by contacting AV. CARDENAL BENLLOCH, 69 – 46021 VALENCIA or by sending an e-mail to
Minors
The User certifies that he/she is over 14 years of age and therefore has the necessary legal capacity to consent to the processing of his/her personal data in accordance with the provisions of this Privacy Policy.
If you wish to use our services through the web and you are 14 years old or younger, we will need the consent of your legal guardian to store your data, in case we do not have it, we can block or delete it.
Security
ALONSO FORWARDING HOLDING SL adopts organizational and technical measures in order to guarantee the security of personal data and to avoid its alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed.
Updates
We keep our privacy policy under review and may change it from time to time (primarily to comply with legal and data protection practices).
Updated versions will be posted on our website.
Applicable Legislation and Competent Courts
The terms and conditions governing this web site, as well as the relationships that may arise are protected and subject to Spanish law. For the resolution of any type of controversy, dispute or discrepancy that may arise between the user and ALONSO FORWARDING HOLDING SL through the use of this web site, it is agreed that these shall be submitted to the Courts and Tribunals of VALENCIA, Spain.
Last Update: OCTOBER 3, 2025